I just want to take some time out to review a company that I believe deserves some praise...Koeppel Volkswagen. For years I have have been a loyal Toyota customer. Between Toyota and Lexus I definitely didn't think I would ever switch to another make of vehicle. After seeing the commercials on television for the Routan, I decided to go and take a look. I live on Long Island and have a dealership right near me but having heard bad reviews about it from family members I decided to take a ride into Queens and go to Koeppel Volkswagen. First I have to say I fell in love with the vehicle. My children ages 9 and 5 absolutely love it!! I never thought I would drive a mini-van but alas here I am today with one!!! Anyone that sees it loves it. Ok now for more important business, the treatment I received was over the top. I was dealing with Rosario D'Amato (sales manager) and Michael Inserillo (business manager). Never once did I feel like they had that typical "salesman" attitude. I can't stand when I go someplace and they try to "sell" me on something. This is exactly what makes me leave a place.
Rosario explained EVERYTHING to me about the vehicle. He took his time and gave me my time and space to make my decision. No pressure what so ever. My decision was already made, I was getting the Routan.
Off to the business office, which is something I always dread when getting a new vehicle. I feel like they always try to make you buy a bunch of stuff you don't need and will never use, but somehow convince you anyway. Well this time I'm happy to say, I was wrong. Mr Inserillo went over everything with me in a way that made me understand everything he was talking about. There werer no hidden costs, no discrepancy in my monthly payments or in my down payment. I felt like I was dealing with a friend who cared about me.
For the first time I can say that I was happy with my entire experience! I now believe that I am a Koeppel Volkswagen customer for a great many years to come!!! Kudos to Koeppel but especially Rosario D'Amato and Michael Inserillo.
Rosario explained EVERYTHING to me about the vehicle. He took his time and gave me my time and space to make my decision. No pressure what so ever. My decision was already made, I was getting the Routan.
Off to the business office, which is something I always dread when getting a new vehicle. I feel like they always try to make you buy a bunch of stuff you don't need and will never use, but somehow convince you anyway. Well this time I'm happy to say, I was wrong. Mr Inserillo went over everything with me in a way that made me understand everything he was talking about. There werer no hidden costs, no discrepancy in my monthly payments or in my down payment. I felt like I was dealing with a friend who cared about me.
For the first time I can say that I was happy with my entire experience! I now believe that I am a Koeppel Volkswagen customer for a great many years to come!!! Kudos to Koeppel but especially Rosario D'Amato and Michael Inserillo.